National Certificate: Information Technology: Technical Support NQF Level 4

About this programme:

This qualificationequips learners with the requisite competencies against the skills profile for the systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth)

The qualification is designed to:

• Provide qualified learners with an undergraduate entry into the field of networking/systems support, earning credits towards tertiary offerings in the fields of Computer Studies or Computer Science
• Prepare qualified learners for initial employment in the computer industry.
• Allow the credits achieved in the National Certificates relating to Information Technology at NQF level 4 to be used as prior learning for this qualification.

A learner will be able to:

• Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.
• Understand the role of technology in the business context.
• Demonstrate basic application support skills.
• Demonstrate operating system support skills.
• Demonstrate network support skills.
• Relate business problems and information technology solutions.
• Demonstrate appropriate technical reporting skills.
• Demonstrate appropriate customer care in the context of IT support.
• Function appropriately in a change management process within a support team.
• Demonstrate hardware support skills for server computers.
• Demonstrate an understanding of Systems Support contextualised within a selected work area. 

Admission requirements:
Grade 12

Job opportunities:

• End-User Support Technician
• IT Technician
• Network Technician
• System Administrator

Qualification:
National Certificate: Information Technology: Technical Support NQF Level 4

Where is this programme offered?
This programme is offered at Fish Hoek Campus and Khayelitsha