About this programme:
This qualificationequips learners with the requisite competencies against the skills profile for the systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth)
The qualification is designed to:
- Provide qualified learners with an undergraduate entry into the field of networking/systems support, earning credits towards tertiary offerings in the fields of Computer Studies or Computer Science
- Prepare qualified learners for initial employment in the computer industry.
- Allow the credits achieved in the National Certificates relating to Information Technology at NQF level 4 to be used as prior learning for this qualification.
A learner will be able to:
- Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.
- Understand the role of technology in the business context.
- Demonstrate basic application support skills.
- Demonstrate operating system support skills.
- Demonstrate network support skills.
- Relate business problems and information technology solutions.
- Demonstrate appropriate technical reporting skills.
- Demonstrate appropriate customer care in the context of IT support.
- Function appropriately in a change management process within a support team.
- Demonstrate hardware support skills for server computers.
- Demonstrate an understanding of Systems Support contextualised within a selected work area.
Admission requirements:
Grade 12
Job opportunities:
- End-User Support Technician
- IT Technician
- Network Technician
- System Administrator
Qualification:
National Certificate: Information Technology: Technical Support NQF Level 4
Where is this programme offered?
This programme is offered at Fish Hoek Campus and Khayelitsha