Quality Assurance

False Bay TVET College Quality Policy statement:
 
False Bay TVET College will provide education and training in the Technical and Vocational Education and Training sector to meet the skills needs of South Africa, taking into consideration all the requirements, stated or not.
 
We are committed to the provision and continual improvement of the Quality Management System in order to achieve and exceed the expectations of our customers. We will achieve this through the participation of everyone in the College as well as through effective communication, both internally and externally.
 
We realize the need to develop our staff in order to fulfil our priorities.
 
As Principal and CEO of False Bay TVET College, I endorse this policy statement and am committed to ensure that it is communicated and that everyone in the College understands the importance of meeting customer requirements, as well as that of the Quality Management System.
 
Yours sincerely

MR CJH KRUGER
Principal Chief Executive Officer
 
As a TVET institution, False Bay TVET College regards its Quality Management System as being of critical importance. Students who register at FBC or any of its campuses, and employers who offer opportunities to FBC alumni, can rest assured that we offer a recognised standard of products and services backed by tested quality systems.
Having implemented this Quality Management System, FBC has achieved its goal of establishing a quality culture as an integral and necessary part of the institution. In this way we have managed to address two objectives:
  • Identifying and meeting the needs and expectations of our customers and other interested parties in an effective and efficient manner.
  • Achieving, maintaining and improving overall organisational performance and capabilities.
The core values of our quality management model are as follows:
  • Customer focus
    Internal as well as external customers hold the key to improving the way in which False Bay TVET College operates. Their needs are identified and met, and their satisfaction monitored.
  • Leadership
    Effective leadership provides direction and creates a supportive environment.
  • Involvement of people
    The staff of False Bay TVET College provide an array of knowledge and skills, which when combined effectively deliver quality services.
  • Process approach
    The College strives to continuously develop knowledge and skills in order to identify, manage and improve its key processes. False Bay TVET College believes that improvement in processes underpin an improved output.
  • Systems approach to management
    Staff members share in the broader purpose of the college and work together to achieve quality outcomes.
  • Continual improvement
    A planned and systematic approach to improvement ensures that there is a thorough analysis of the underlying causes affecting a situation and that a range of innovative options is explored.
  • Factual approach to decision making
    False Bay TVET College makes its strategic decisions based on analysis and factual information.
  • Mutually beneficial relationships
    False Bay TVET College strives to maintain mutually beneficial relationships and partnerships with suppliers for best added value.